SamboTactical.ca understands that not every purchase from our website will work for every customer, we strive to offer a reliable return policy. If you are not happy with a product purchased through our store you have 14 days from the date of receipt to return the item. Please DO NOT return any items without prior authorization from the RMA department with proper documentation, all items MUST be accompanied by an authorized RMA form in order to be processed. Exchanges/Returns have a minimum processing time of 3 business days from the date we receive the package. Make sure the product being returned is properly packaged with either a cardboard box to ensure that the package is accepted by out returns staff. Failure to do so will result in refusal of the package and it will be shipped back to the customer at the customers expense. To help with the exchange/return process of your product, please keep the tracking number for your package in your records, in case we need it to verify that the package has been delivered at our warehouse and we can then locate it more efficiently. If your return/exchange has exceeded 7 business days since the delivery confirmation of your package, please notify us immediately and we will immediately have one of our staff look into your request and update you on the status.

All items MUST be returned through our RMA process, guidelines and rules stated below:
– Please note that all returned items must be in brand new, factory sealed packaging.
– Returned items must be 100% brand new, unused and in functional condition. For returned items we will offer 100% store credit in exchange. If the item you received was defective out of the packaging, please refer to our Warranty Policy.
– Items that have been reviewed and determined to be in unsellable condition and cannot be restocked will be subject to a minimum restocking fee.

A 25% restocking fee will be charged for items in opened (broken seal) packaging and new condition as determined by our RMA staff.
** Restocking fees are automatically calculated by our RMA staff and is nonnegotiable.

Our return policy only covers “BRAND NEW” and unused items. If you are experiencing problems with your item (failure, damage or DOA) with an item that you have received from us, please refer to the warranty policy.

Unfortunately due to the nature of on-line shopping, all return shipping costs from the customer back to SamboTactical.ca are the responsibility of the customer. For further clarification on specific product categories please see below:

Airsoft Guns:
Items must be brand new in box and in unused condition. This means that you have yet to fire a bb through the gun. Once the battery has been charged and bbs fired, the merchandise will be considered used and NOT eligible for return. If you are experiencing problems with your merchandise, please refer to and notify our RMA department for warranty claim.

Accessories:
Items must be in brand new and unused condition. This means that it is still in original retail packaging and the item has never been installed. If you are experiencing problems with your merchandise, please refer to and notify our RMA department for warranty claim.

Magazines:
Items must be in brand new and unused condition. This means that it is still in original retail packaging and the item has never been installed on a gun. If you are experiencing problems with your merchandise, please refer to and notify our RMA department for warranty claim.

Tactical Gear:
Items must be in brand new and unused condition. This means that it is still in original retail packaging/tags and the item has never been skirmished. The item must have ZERO signs of wear as determined by our RMA staff. If you are experiencing problems with your merchandise, please refer to and notify our RMA department for warranty claim.

Battery and chargers:
Items must be in brand new and unused condition. This means that it is still in original retail packaging and the item has never been installed on a gun. If you are experiencing problems with your merchandise, please refer to and notify our RMA department for warranty claim.

Supplies (including gas, bbs and other consumables):
Unfortunately due to the nature of these products there are zero returns for these items.

Event Tickets:
Are not refundable. In some cases tickets may be transferred to another attendee after it has been approved by host and/or venue.

Digital products:
Are not returnable.